365Trac

Frequently Asked Questions

Everything you need to know about MyAsset.

General

What is MyAsset?

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MyAsset is a complete asset tracking and management platform. It lets businesses track, manage, and protect their physical assets using NFC tags, QR codes, RFID scanning, and GPS trackers — all from a single mobile app and web dashboard.

What industries does MyAsset work for?

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Any business with physical assets. We work across 27 industries including construction, healthcare, logistics, education, manufacturing, government, agriculture, hospitality, and many more. If you've got assets to track, MyAsset is built for you.

Is there a mobile app?

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Yes — MyAsset is available on both iOS and Android. Your team can scan tags, check out assets, run audits, and manage everything from their phone. There's also a full web dashboard for admin and reporting.

How many modules are included?

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All 24 modules are included in every plan — no feature-gating. You get the full platform from day one, including scanning, checkout & returns, bookings, servicing, GPS tracking, messaging, RFID audits, and more.

Pricing & Plans

How much does MyAsset cost?

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Plans start from $199/month (Bronze) and go up to $499/month (Gold). Platinum is custom pricing for enterprise. All plans include all 24 modules. Visit our pricing page for full details and an interactive calculator.

Are there any setup fees?

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There's a one-off setup fee of $350 which covers onboarding, training, and getting your account configured for your business. After that, it's just your monthly subscription.

Are prices inclusive of GST?

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All prices are plus GST. Shipping costs may apply for hardware orders (NFC tags, RFID tags, GPS trackers).

Can I upgrade or downgrade my plan?

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Yes — you can change your plan at any time. Upgrades take effect immediately and downgrades apply from your next billing cycle. No lock-in contracts.

Technology & Hardware

What's the difference between NFC, QR, RFID, and GPS?

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NFC — tap your phone on a small tag to instantly identify an asset. QR — scan with any camera for visual identification. RFID — bulk-scan hundreds of assets in seconds with a handheld reader. GPS — real-time live location tracking for mobile assets. You can use one technology or combine all four.

Do I need to buy hardware from you?

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NFC tags and RFID tags can be ordered directly through the app — they arrive pre-encoded and ready to stick. GPS trackers are also available through us. QR codes can be printed on any label printer. We offer a wide range of tag types including waterproof, metal-mount, and IP67-rated options.

How does GPS tracking work?

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GPS trackers are battery-powered, 4G LTE devices that report their location in real time. You can see all your tracked assets on a live map, set geofence alerts, and view location history. There's a $9/month monitoring fee per tracker which covers the cellular data connection.

What types of RFID tags do you offer?

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We carry a wide range including non-metal stickers, cable ties, standard metal tags, large metal tags, and IP67 waterproof metal tags. Our tags come in many sizes and ratings. Contact us for our full stock range with specifications.

Getting Started

How long does it take to get set up?

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Most businesses are up and running within a few days. The setup process includes account configuration, a training session with your team, and hardware delivery. We handle the heavy lifting — you just need to stick the tags on your assets.

Do you offer training?

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Yes — every new customer gets onboarding and training included in the setup fee. We'll walk your team through the app, the dashboard, and best practices for your industry. Ongoing support is available whenever you need it.

Can I try before I buy?

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We offer free 30-minute demos tailored to your industry. You'll see the full platform in action and get all your questions answered. Book a demo and we'll be in touch.

Is there a minimum contract period?

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No lock-in contracts. You can cancel at any time. We believe if you try MyAsset, you'll see the value straight away — so we don't need to lock you in.

Still Have Questions?

Our team is happy to help. Get in touch and we'll get back to you as soon as possible.

Contact Us