Terms of Service

The agreement between you and OptiTrac Limited for use of the MyAsset platform

Last updated: August 2026  |  MyAsset — a product of OptiTrac Limited

1. Agreement to Terms

By creating an account, accessing, or using the MyAsset platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

If you do not agree to these Terms, do not use the Service.

These Terms apply to all users of the Service, including administrators, standard users, and any person accessing the platform through your organisation's account.

2. Description of Service

MyAsset is a cloud-based asset tracking and management platform operated by OptiTrac Limited. The Service includes:

• Mobile and web-based asset management applications
• NFC, QR code, RFID, and GPS tracking capabilities
• Booking, checkout, transfer, and return workflows
• Maintenance scheduling and service record management
• In-app messaging and notifications
• Reporting and analytics dashboards
• Hardware integration (NFC tags, QR labels, GPS trackers, RFID readers)

The specific features available to you depend on your subscription plan.

3. Account Registration

To use the Service, you must:

• Provide accurate and complete registration information
• Maintain the security of your login credentials
• Notify us immediately of any unauthorised use of your account
• Be at least 16 years of age

You are responsible for all activity that occurs under your account. Your organisation's administrator is responsible for managing user access and permissions within your account.

4. Subscription Plans & Pricing

MyAsset is offered on a monthly subscription basis. Current plans:

Plan	Price (NZD)	Admin Users	Standard Users
Bronze	$199/month	2	15
Silver	$299/month	5	30
Gold	$499/month	10	80
Platinum	Price on application	Unlimited	Unlimited

All plans include unlimited assets and locations. Feature availability varies by plan — see our website for full details.

We reserve the right to change pricing with 30 days' written notice. Price changes do not apply to your current billing period.

5. Payment Terms

• Subscriptions are billed monthly in advance
• Payment is due on the same date each month (your billing anniversary)
• All prices are in New Zealand Dollars (NZD) and exclude GST where applicable
• We accept credit/debit cards and bank transfer (for annual plans)
• Failed payments will be retried for up to 7 days before the account is suspended
• No refunds for partial months of service

Additional Charges

• GPS monitoring: $9/month per active tracker (billed monthly)
• Hardware: NFC tags, GPS trackers, and RFID readers are one-time purchases, billed at time of order
• Onboarding & training: $350 one-time fee (optional)
• Excess users: If you exceed your plan's user limit, you will be notified and asked to upgrade

6. Free Trial

We offer a free 30-day trial of the full MyAsset platform. During the trial:

• You have full access to all platform features — no restrictions, no limited modules
• No subscription payment is required during the trial period
• At the end of the trial, your account will be paused unless you subscribe
• Your data will be retained for 30 days after the trial ends, then deleted

We reserve the right to limit trial availability or duration at any time.

7. Your Data & Content

You grant us a limited licence to store, process, and display your data solely for the purpose of providing the Service to you.

Data Export

You may export your data at any time via the platform's export tools. We support export in CSV and PDF formats. Upon cancellation, you have 30 days to export before your account is deactivated.

Data Protection

We handle your data in accordance with our Privacy Policy and the New Zealand Privacy Act 2020. Your data is stored in the ANZ region (AWS Asia-Pacific Sydney) and is encrypted in transit and at rest.

Backups

We maintain automated daily backups with point-in-time recovery. However, we recommend you maintain your own exports for critical business records.

8. Acceptable Use

You agree NOT to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to other accounts or systems
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to track individuals without their knowledge or consent
• Upload malicious code, viruses, or harmful content
• Resell, sublicence, or redistribute access to the Service without our written consent
• Use automated tools to scrape or extract data from the Service
• Exceed reasonable usage limits that degrade performance for other users

9. Hardware & Tags

MyAsset integrates with physical hardware including NFC tags, QR code labels, RFID tags, and GPS tracking devices.

Tag Orders

• Tags and labels ordered through the platform are custom printed and pre-configured for your account
• Tags require production time for printing and encoding — delivery timeframes are estimates only and not guaranteed
• Defective tags will be replaced free of charge within 30 days of delivery
• Tags are non-refundable once printed and encoded (as they are personalised products)

GPS Trackers

• GPS tracking devices remain your property once purchased
• Monthly monitoring fee: $9/tracker/month while the tracker is active on your account
• GPS coverage depends on cellular network availability (Vodafone/Kore Wireless)
• We do not guarantee GPS accuracy or continuous connectivity in all locations
• You are responsible for compliance with local laws regarding GPS tracking in your jurisdiction

GPS Data Allowance

The $9/month monitoring fee includes:

• 1 automatic location ping every 24 hours (daily position update)
• 20 additional on-demand pings per month (manual location requests via the app)
• Up to 1MB of data per tracker per month

Under normal usage, a tracker will remain well within the 1MB data allowance.

RFID Readers

• RFID handheld readers are sold as-is with manufacturer's warranty
• Compatibility is limited to supported tag types — check before purchasing

10. GPS Tracking

If your subscription includes GPS tracking:

• GPS is designed to track physical assets (vehicles, equipment, containers), not people
• You are responsible for informing any employees who use GPS-tracked assets
• You must comply with all applicable New Zealand privacy and employment laws
• We are not liable for any claims arising from your use of GPS tracking in the workplace

11. Service Availability & Support

Uptime

We aim to maintain 99.9% uptime for the MyAsset platform. However, we do not guarantee uninterrupted access and are not liable for downtime caused by:

• Scheduled maintenance (notified in advance where possible)
• Third-party service outages (AWS, Twilio, cellular networks)
• Force majeure events
• Your internet connection or device issues

Support

Plan	Support Level	Response Time
Bronze	Email	Within 2 business days
Silver	Priority email	Within 1 business day
Gold	Email + phone	Within 4 business hours
Platinum	Dedicated account manager	Within 1 business hour

Support hours: Monday–Friday, 8:00am–5:30pm NZST (excluding public holidays).

12. Intellectual Property

The MyAsset platform, including all software, design, documentation, trademarks, and proprietary technology, is owned by OptiTrac Limited and protected by New Zealand and international intellectual property laws.

Your subscription grants you a non-exclusive, non-transferable licence to use the Service for your internal business purposes only. You do not acquire any ownership rights in the Service.

White-Label

Platinum plan subscribers may apply their own branding to the platform interface. This does not transfer ownership of the underlying platform or technology.

13. Limitation of Liability

To the maximum extent permitted by New Zealand law:

• OptiTrac Limited's total liability for any claim arising from or related to the Service is limited to the fees you paid in the 12 months preceding the claim
• We are not liable for indirect, incidental, consequential, or punitive damages including loss of profits, data loss (beyond our backup obligations), or business interruption
• We are not liable for any loss arising from your failure to maintain adequate backups of your data
• We are not liable for the actions of your users or administrators within your account

Nothing in these Terms limits or excludes liability that cannot be limited under the Consumer Guarantees Act 1993 or other New Zealand law.

14. Cancellation & Termination

Cancellation by You

• You may cancel your subscription at any time from your account settings
• Cancellation takes effect at the end of your current billing period
• No refunds for unused days within a billing period
• You have 30 days after cancellation to export your data
• After 12 months, all data is permanently deleted

Termination by Us

We may suspend or terminate your account if:

• You breach these Terms (including acceptable use)
• Payment remains outstanding for more than 14 days after notification
• We reasonably believe your account is being used fraudulently
• Required by law or regulatory authority

Where possible, we will provide 7 days' notice before termination (except in cases of fraud or serious breach). You may export your data during the notice period.

Effect of Termination

Upon termination, your right to use the Service ceases immediately. Sections 7, 12, 13, and 16 survive termination.

15. Changes to Terms

We may update these Terms from time to time. When we make changes:

• We will update the "Last updated" date at the top of this page
• For material changes, we will notify you by email at least 14 days before they take effect
• Continued use of the Service after changes take effect constitutes acceptance
• If you do not agree to updated Terms, your remedy is to cancel your subscription before they take effect

16. Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of New Zealand.

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

© 2026 OptiTrac Limited. All rights reserved. MyAsset is a registered product of OptiTrac Limited, New Zealand.